Mobile Magic Carpet Interactive Floor Service Level Agreement B – Plus
Our support plans are intended to provide customers with peace of mind and help ensure that the products they have purchased from Loxit Limited continue to be looked after for years ahead.
Please download Technical Specification for comprehensive details of the Mobile Magic Carpet Service Level Agreements.
Features
Scheduled remote support
Scheduled telephone support
24/7 access to online resources
Back to base + bench time & repair Software download centre
Fault reporting & component handling Scheduled remote training
Software updates
Yearly onsite system health check Anytime remote support*
Anytime telephone support*
Attend training courses**
Attend study day events***
Onsite refresher training session
Swap out components****
App content upgrades
*Anytime Remote and Telephone support is available 09:30 – 17:00 GMT Mon-Fri
**Courses runs every 3 months – call for list of dates
***Study days are professional training events – held regionally throughout the UK
****Please request Swap Out Parts Schedule for details of the included components
Please download Technical Specification for comprehensive details of the Mobile Magic Carpet Service Level Agreements.
For continued support and training for your Magic Carpet Interactive Floor system.
Service Level Agreement A is for basic level of cover.
