Hi-Lo® Mono 500/600 Troubleshooting

Hi-Lo® Mono 500

Please ensure you complete all actions below, and answer all questions that are asked of you.

Issues are usually easily resolved with troubleshooting providing this is carried out thoroughly.

Support tickets cannot be accepted without this completed form. This document will form part of your warranty and answers may be used as proof against any claims.

Once this form is completed and your support ticket is submitted, you will be supplied with a service call log number/SCL number/Ticket number which should be used in any future correspondence regarding the issue.

This guide is split into two sections. *

Are you having Power Issues?
Are you having Installation or Operation Issues?

Determine whether there is power to the unit.

The external power switch (neon red switch) on the side of the head box should be turned to ON where the mains cable inserts into the unit.

Is the power switch illuminated?

Check the charging strip for lights

Remove the back plate from the head box (screw driver required) and check that the light on the charging strip is illuminated

Is the light illuminated?

Check the mains cable is fully engaged.

If the light is not illuminated on the power strip, ensure the mains cable into the trolley is fully engaged.

Is the mains cable fully engaged?

Check a different mains cable

Change the mains cable for a different one to check if the cable is faulty.

Is the mains cable faulty?

Check the IEC connections

Inside the unit check that the IEC connections are all firmly engaged paying particular attention to the IEC connection that leads to the power strip.

Are the IEC connections all firmly engaged?

Check the power supply

Try a different socket.

Is the power supply ok?

Try the reset procedure

Try taking the lift right down to the bottom and holding it there for 8-10 seconds. If something is slightly unaligned it sometimes needs to fully close and re-calibrate before it can operate upwards.

Did the reset procedure solve your issue?

Check the remote

If you have another working unit on site, you can swap the remote to rule out an issue with the remote.

Ensure there is no physical damage to the existing remote, and that the remote cable connection (telephone type connection) inside the headbox is firmly engaged.

Do you still have issues after checking the remote?

Check all connections

Check all other connections inside the headbox are firmly engaged into each port. Ensure particular attention is paid to the cable that leads from the motor (passes through plastic grommet into the headbox) into the control box.

Do you still have issues after checking all connections?

After attending to the issue, has this solved your problem?

Thank you for using this Loxit troubleshooting guide.

Are you currently on site attending to the issue?

Please call us immediately on 01625 856801 so we can help you further.

Office hours are 8.30am to 5.30pm Monday to Friday.

If you are unable to further attend to the issue right now, or it is currently outside of office hours, please open a ticket with our support team. Your previous answers will be automatically added to your ticket.

Please open a new ticket with our support team so we can more thoroughly deal with the issue. Your previous answers will be automatically added to your ticket.

If your issue has not been solved by any of the solutions in this guide, or your issue is not mentioned, please call us on 01625 856801 if you are currently on site and within office hours, or open a new ticket with our support team so we can more thoroughly deal with the issue. Your previous answers will be automatically added to your ticket.